Refund and Returns Policy – Richard-Baguette

Overview

This Refund and Returns Policy explains how refunds, cancellations, duplicate orders, and product access are handled on the Richard-Baguette website.

Richard-Baguette offers digital products only. These resources are created for bakers, bakery owners, pastry professionals, and culinary businesses and may include baking science courses, financial planning tools, staff training workbooks, wholesale strategy guides, and signature recipe development frameworks.

Because all products sold by Richard-Baguette are delivered electronically, no physical items are shipped, returned, or exchanged. Once a purchase is completed and access to the product has been made available, the order is considered fulfilled under the terms of this policy.

By purchasing any digital product from Richard-Baguette, you confirm that you have read, understood, and agreed to this Refund and Returns Policy.

Digital Product Delivery

All products available on Richard-Baguette are provided in digital format only.

After a successful payment, access to the purchased product is typically granted through one or more of the following methods:

instant download access
email delivery
access through a customer area or private portal
digital course or resource access page

A product will be considered delivered once the file, link, login details, or access instructions have been successfully provided to the customer using the information submitted at checkout.

Because these materials are intangible and can usually be accessed immediately, they cannot be returned in the traditional sense. For this reason, digital purchases are treated differently from physical goods.

Final Sale Policy

Due to the nature of digital content, all sales on Richard-Baguette are generally final.

Once a product has been accessed, downloaded, delivered, or otherwise made available, it is considered a completed transaction and is not eligible for a refund, return, or exchange.

This policy exists because digital products can be saved, copied, stored, and used immediately after delivery. Unlike physical merchandise, digital materials cannot be meaningfully returned once access has been granted.

By placing an order, you acknowledge that you are purchasing proprietary digital content and that the transaction is final except in very limited circumstances expressly stated in this policy.

No Refund Policy

Richard-Baguette does not offer refunds, returns, or exchanges for digital purchases once access has been granted.

Refunds will not be provided for reasons including, but not limited to:

changing your mind after purchase
purchasing the wrong product by mistake
no longer needing the product
misunderstanding the product after purchase
expecting features, materials, or outcomes not clearly stated on the product page
lack of skill, knowledge, or experience needed to use the product
failure to review the product description before buying
inability to use the product due to your own software, device, or technical setup

Customers are strongly encouraged to review each product page carefully before completing a purchase.

Purchase Responsibility

It is the customer’s responsibility to review product details carefully before placing an order.

Each product page is intended to provide clear information about the purpose, structure, content, and intended use of the resource. This may include whether the product is a:

course
planner
guide
workbook
training resource
business framework

Before purchasing, customers should make sure that the selected product matches their needs, goals, and level of experience.

By completing a purchase, the customer confirms that they have reviewed the available product information and understand the nature of the digital product being purchased.

Duplicate Purchases

If the same product is purchased more than once by accident, Richard-Baguette may review the situation on a case-by-case basis.

Requests relating to duplicate purchases may be considered where there is clear evidence that the same order was placed more than once unintentionally. However, approval is not automatic and remains at the sole discretion of Richard-Baguette.

Where appropriate, the matter may be resolved through account adjustment, clarification of the order, or another reasonable solution chosen by Richard-Baguette.

Technical Access Issues

If a customer experiences difficulty accessing a purchased product, Richard-Baguette will make reasonable efforts to restore access.

This may include support actions such as:

reissuing a download link
re-sending access instructions
providing an alternative access method
confirming whether the issue is related to the original file or access process

Technical support is provided to help ensure that customers receive the digital materials they purchased. However, technical access problems do not automatically qualify for a refund.

Customers are also responsible for ensuring that they have a suitable device, internet access, and compatible software environment to open and use digital products.

Access and File Responsibility

Once a product has been delivered, the customer is responsible for properly downloading, saving, and maintaining their purchased materials.

Customers should securely store their files and keep backups where appropriate. Richard-Baguette cannot guarantee permanent file storage on behalf of the customer unless this is specifically stated for a product.

Loss of files after download, failure to save materials, or accidental deletion by the customer does not create a right to a refund.

Intellectual Property and Unauthorized Distribution

All digital products sold on Richard-Baguette are protected by applicable intellectual property laws.

Purchase of a product gives the customer a limited right to use the material for its intended purpose, but it does not transfer ownership of the content itself.

Without explicit written permission from Richard-Baguette, customers may not:

redistribute product files
resell digital materials
reproduce product content for public or commercial distribution
share private access links or downloads
copy or publish materials as their own

Any unauthorized sharing, resale, reproduction, or distribution of Richard-Baguette products is strictly prohibited and may result in:

revoked access
refusal of future service
account restrictions
legal action where necessary

Policy Acceptance

By purchasing any product from Richard-Baguette, you agree to this Refund and Returns Policy in full.

If you do not agree with any part of this policy, you should not complete a purchase on the website.

Your continued use of the website and purchase of digital products confirms your acceptance of the terms in effect at the time of purchase.

Policy Updates

Richard-Baguette reserves the right to update, revise, or modify this Refund and Returns Policy at any time to reflect changes in:

digital product delivery methods
business operations
customer support practices
legal or regulatory requirements

Any updated version of the policy will be posted on this page. It is the customer’s responsibility to review this policy periodically to stay informed of the current terms.

Continued use of the website after changes are posted constitutes acceptance of the updated policy.